However, this research did not found any significant relationship between risk and people behavior in using mobile application. This study reveals that perceived usefulness and ease of use has significant effect for people behavior in using mobile application for purchase online ticketing, this research also identified that trust has relationship with risk element. Partial Smart Square (PLS) was used for data analyisis using Smart PLS V2. 110 questionnaire was obtained from the survey and 95 validated questionnaire then use for next analysis.
Research model and hypotheses was validated using online questionnaire that distrubed in social media. Conducting this research is important in term off to understand the relationship of trust and risk in order to understand people behavior in using mobile commerce.
A research model with five hypotheses was developed for this research. The aim of this research is to investigate the relationship between the elements of trust, risk, perceived usefulness, and ease of use and their impact on consumer behavior in the intention of use of mobile commerce services for online ticketing.
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